Why do companies become hostile to their customers? 

Over the years, I’ve shown unwavering loyalty to various products and companies, championing them based on personal experiences that attested to their value. However, that loyalty is not reciprocated. Platforms like Pocket, which I’ve used religiously, are altering and, to a large extent, degrading their user experience in ways that seem to prioritize corporate interests. Meanwhile, Square, a payment platform I once praised, now exhibits questionable marketing tactics. These personal observations serve as a microcosm of a broader trend: companies potentially compromising the trust and integrity that users, like myself, have placed in them.