Facebook CEO and co-founder Mark Zuckerberg is one of a handful of large company executives who holds a public town hall–like meeting (aka ask-me-anything session). This is a crucial and well-appreciated touch by the leader of a company that intersects with our daily lives at every turn. It is a place for our collective memories, discourse and cat photos. I am surprised that more consumer-oriented companies don’t do this more often. It would be great to see Uber or Airbnb CEOs do this on a quarterly basis.
[quote]The more power you have as a CEO, the easier it is for you to do what you think is right and ignore people pushing for shorter term interests.[/quote] There have been times when Mark and I have not agreed — about Internet.org, for example — but I appreciate that he appreciates an alternative point of view. The town hall is a good way for him to share his thoughts directly with his constituents without the media trying to translate. The most recent town hall attracted a lot of celebrities, including Stephen Hawking. It is worth reading, as you learn a lot about the maturation and future of Facebook. I was traveling, and as such I missed the event. Instead, I posted a question on Facebook that I would have asked, had I been able to attend.
“The question I would have asked Mark Zuckerberg if I was attending the townhall he recently hosted: how much do you think Twitter’s problems are driven by the fact that Wall Street (and other investors) judge a CEO differently from a strong founder. For a while Facebook strategy was questioned by short-term oriented investment community but it was the founder (aka) you who stayed the course. Actually it be great to hear from Mark about importance of founders as leaders.”
My question for Mark was partly inspired by the high drama around Dick Costolo, who ended his five-year reign as Twitter CEO today. In an exit interview with The Guardian, Dick said,
“You always want to keep focused on the long-term vision, yet when you go public you’re on a 90-day cadence and there’s a very public voting machine of the stock price that accelerates that short-term thinking….Four years ago, the site didn’t even stay up. We were the only big site on the internet whose 404 [error message] was its own brand – the fail whale.”
Mark took time from his busy day and responded with this well-articulated answer. Here is just a tiny bit that is worth sharing.
I don’t think there’s anything that makes founders intrinsically better at running companies than non-founder CEOs. There are plenty of good leaders who are both.
That said, there are certain structural advantages that founders may have that can make their jobs easier than those of non-founder CEOs — including extra social capital within a company and control of company governance.
As you suggest, running a company involves making a lot of tradeoffs between various short and long term interests. The more power you have as a CEO, the easier it is for you to do what you think is right and ignore people pushing for shorter term interests.
The social capital and moral authority that comes from being the founder and having built many of the company’s key products means that on balance people trust you more and give you the benefit of the doubt more when you make tough calls. Fewer people complain and take your time to manage. Fewer people quit and slow your execution. Everything is easier with social capital.
Similarly, if you have control of the company — like I do at Facebook and an increasing number of founders do — then it is very difficult for investors to fire you. This means you don’t need to worry about losing your job over a couple of bad quarters or controversial short term decisions, and that makes it easier for you to make the decisions you think are correct as well.
These pressures compound over time. If you have to make short term tradeoffs because activist investors are pressuring your board for quick financial results and you might get fired otherwise, then the compromises you make will just make it harder and harder to deliver the results you want and execute your mission over time. This eventually catches up to you unless you manage everything carefully. On the other hand, if you have the space to make controversial but good long term bets — like buying Instagram — that provides an accelerating tailwind that makes executing your mission easier over time.
These are clear advantages that founders may have, but they don’t guarantee success. At the end of the day, you still need a clear vision and willingness to do what you think is right because there will always be plenty of forces pushing you to make worse tradeoffs regardless of your structure. There are many non-founders CEOs who are excellent at this as well as founders, and there are plenty of founders who are terrible at this despite these advantages.
There’s one last thing I’d add, which is that I think people focus too much on the single CEO role and not enough on the broader team. No one builds something by themselves. We could not have built Facebook without our core team. This is not just about the founder or CEO but about the strength of the whole team.
Bonus Link: Bijan Sabet, a general partner at Spark Capital and an early investor in Twitter, sums up Dick’s reign as chief executive.
Also read: “To live and die in public: That’s Twitter“