Dick Costolo

Facebook CEO and co-founder Mark Zuckerberg is one of a handful of large company executives who holds a public town hall–like meeting (aka ask-me-anything session). This is a crucial and well-appreciated touch by the leader of a company that intersects with our daily lives at every turn. It is a place for our collective memories, discourse and cat photos. I am surprised that more consumer-oriented companies don’t do this more often. It would be great to see Uber or Airbnb CEOs do this on a quarterly basis.

[quote]The more power you have as a CEO, the easier it is for you to do what you think is right and ignore people pushing for shorter term interests.[/quote] There have been times when Mark and I have not agreed — about Internet.org, for example — but I appreciate that he appreciates an alternative point of view. The town hall is a good way for him