David Ingram has written a thoughtful piece about technology’s role in 2020 — both the good and the bad. He asked me about Zoom and its long term impact on how we live online. I enjoyed the conversation about our collective behavioral shift towards video as the primary communication mode in the future. “We are returning to a model of work-home life that would have been unfamiliar to our parents but completely familiar to our great grandparents,” said Alex Soojung-Kim Pang, an author. The final piece is worth a read.