Apple’s developer website has been offline for over three days, and it took some public hue-and-cry from the Apple(s AAPL) blogging community and top developers before the Cupertino, Calif.-based company shared the reasons why the website continues to remain offline: it was hacked.
Apple says that despite the fact that developers’ personal information was encrypted and cannot be accessed, it cannot for sure say that the breach didn’t impact some developers.
In an email sent to developers on Sunday, Apple wrote:
Apple Developer Website Update
Last Thursday, an intruder attempted to secure personal information of our registered developers from our developer website. Sensitive personal information was encrypted and cannot be accessed, however, we have not been able to rule out the possibility that some developers’ names, mailing addresses, and/or email addresses may have been accessed. In the spirit of transparency, we want to inform you of the issue. We took the site down immediately on Thursday and have been working around the clock since then.
In order to prevent a security threat like this from happening again, we’re completely overhauling our developer systems, updating our server software, and rebuilding our entire database. We apologize for the significant inconvenience that our downtime has caused you and we expect to have the developer website up again soon.
For most major platform owners, developers are a vital and crucial component of their ecosystem. And that is why Apple’s inability to communicate the problems with its developers is a head-scratcher. Once can appreciate the enormity of the task of trying to make things right, but still: why wait for three days to let the community know?
It is during such times that Apple needs to shed its shroud of secrecy and become communicative, especially to a community that is akin to the serum against rival platforms.