Deloitte has conducted a survey of 131 businesses from the Global 2000 companies and got their views on VoIP. The key findings show that by 2006, over two-thirds of all Global 2,000 companies will have started deployment of Voice over Internet Protocol (VoIP) to the desktop. Other findings around enterprise VoIP deployment include:
- The overwhelming driver for VoIP amongst respondents is cost reduction. Eighty-four percent of companies polled regarded cost reduction as a key driver
- Beyond cost, VoIP has the potential to transform enterprises’ call centers, offshoring operations and telecommuting tools.
- Seventy-nine percent of early VoIP adopters are either ‘mostly’ or highly ‘satisfied’ with the technology to date.
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Clearly corporate America is not thinking too creatively about VoIP, because none of the VoIP companies have offered them anything other than “old wine” in a new bottle.