Although the market for Private Branch eXchange (PBX) systems is generally considered to be mature and, consequently, slow growing, there is a significant transformation of the underlying technology taking place that is creating new opportunities for vendors to rapidly grow revenue, reports In-Stat/MDR.
bq. The overall market for PBXs will grow at a 4.2% Compounded Annual Growth Rate (CAGR) between 2003 and 2008. However, while traditional PBX line shipments will decline by a 15.4% CAGR over this period, shipments of converged PBX lines are expected to grow at an 11.2% CAGR. Pure IP PBX line shipments are expected to grow even more dramatically, at a 28.9% CAGR.
It is a highly competitive marketplace where everyone from Avaya and Nortel, to datacom vendors, such as Cisco and 3Com to a number of smaller, IP PBX specialty vendors, such as Shoreline Communications and Zultys, are in competition with each other. The shift toward standards-based architectures is leading to a disaggregation of the IP PBX market. With customers now picking and choosing components of the voice system from multiple vendors, depending on what best fits their needs, this market is witnessing greater competition, increased innovation, and lower prices, says In-Stat.