Remember Talk Talk, the upstart broadband service provider, that created waves earlier this year by offering free broadband forever to Britons; prompting even the most skeptical industry watchers to start the clock ticking on BT. The latest project of Charles Dunstone, founder of Carphone Warehouse is in trouble, and customers are very very very angry.
Thankfully Dunstone admits that he blew it, and underestimated the demand… blah blah blah! Customer complaints prompted BBC to investigate the matter as part of its Watchdog program. The controversy has prompted Talk Talk to let customers break their 18-month contracts freely. ADSL Guide sums it up nicely ….” the old adage of you get what you pay for may still be the case.”