bq. This year is shaping up to be a vintage year for VoIP services. SBC has already made its splash in the market, announcing in November 2003 that it built out its portfolio by adding a hosted VoIP service. SBC’s service is now in more than 18 metro markets for business customers and expected to reach 100 by the end of the year. Other carriers such as AT&T and MCI have their own flavors in place as well, making for an increasingly crowded market that requires players to be more aggressive in differentiating their services. For Covad, it’s the right move to make, and one that will help its strategic efforts to expand its business into a broader communications company. The challenge will be to get the right mix of sales and marketing efforts in place to capitalize on these new services.