13 thoughts on “Tough Times For Cable Cos, Phone Cos & Dish Guys”

  1. It would be nice if they’d actually try to something in the way of a value-add. In my case, DirecTV is worth it because they’re the only ones offering Setanta Sports, for strategic soccer and Gaelic sports purposes. It seems like all cable and Baby Bells are interested in is looping you into a triple-play however they can and to hell with what happens once you’re under contract…which is why I’ve avoided that. DirecTV, Speakeasy DSL, and I’d rather eat asphalt than have Comcast.

  2. Dear Mr. Om Malik

    I am a regular reader of your blog and find it very informative. Just to bring to your attention the recent results of Bharti Airtel Limited, India’s biggest Mobile Service operator. They have very low ARPU’s of around $9 – 10 per month but enjoy very high EBITDA and Net Profit margins. We dont see the same margins with any of the US or European operators inspite of them charging much higher prices than in India. What could be the reason. You can download the complete results from their website airtel.in

  3. Interesting question Om.

    If you look at how the cable MSO’s keep carving up and consolidating the USA the cable landscape starts to look like the old Bell Map. We’re also rapidly getting down to fewer and fewer players. Time Warner, Comcast, Cox, Cablevision, Charter pretty much run the major markets.

    As for who I prefer? I think at the end of the day I’d go with Cable. There response time is quicker. They also are less prone to finger pointing as to why something is not working. Lastly, when you are a business customer, no matter how small you get better attention. Try that with your phone company.

  4. I believe that this is a result of the mindset and DNA of these carriers. They view themselves as building roads but are myopic to other solutions (or competitors).
    Hence the emergence of Skype, Instant Messaging etc that provide alternate connectivity. This same issue pervades the traditional device manufacturers who have been upended by the IPhone and are now scrambling. The last mile is still a quasi monopoly and keeps these folks in the game.

  5. Who cares? With TiVo/DVRs who watches commercials anymore? Not me.

    Except for the few entertaining commercials, most either push poor values or are so annoying its more like torture to sit through them.

    These companies are run by a bunch of greedy monkies who can create new business models.

  6. I like my cable company, for the most part, my internet is up 99.9% of the time (20/1.5 connection), cable always works, going on 8 yrs now.

    The downside is not a lot of HD, 23 channels if you purchase everything (HBO, SHO, etc.) and most of them are sports/nature, which I don’t really care about, also the package bundling, that every TV company does, making me pay for 20+ sports channels that I will NEVER watch to get the 10 channels in that package that I want.

  7. Mine would be DirecTV’s campaign. Seems they hit the pulse of Comcast’s @comcastcares on Twitter philosophy to “blog it out” rather than as Om says, focus on keeping their overall customer base happy.

  8. I’d only like to add that I don’t see cable co’s being capable of retaining a vast swath of their outlying suburban and rural customers over the next several years. They just can’t afford to perpetually add bandwidth in low population density area’s. 2 years from now 50% or more of Americans will have HD TV’s in their homes. The largest portions of the population who currently own HD tv’s are already better served by direct tv in that regard. That fact will become more and more evident very quickly amongst consumers coming into this summer and the third quarter as current LCD tv prices continue to drop.

    That being said, I’m far more interested in seeing what comes of the recent spectrum sell off. Depending on who actually bought it, multiple advanced services via that spectrum could show up much sooner than anyone at direct tv or Comcast would like to think.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.