VoIP Watch Americans are more worried about service quality and that is really holding back the adoption of VoIP-based telephony.
One thought on “VoIP Has Quality Problems”
It certainly is true that the baby bells are jumping into VoIP like it is going out of style. The only thing is– the bells do not have a good tracke record of quality customer service. Customers are sick of talking to a machine at the other end of the line. I think some of the new stand alone VoIP services have a better chance of wooing customers.