11 thoughts on “What Was the Biggest Internet Outage of 2010?”

  1. Just got the following email from Tony Bates, CEO of Skype…

    “To our valued customers:

    As 2010 draws to a close, I would like to take a moment to thank each of you for your patience, understanding, and support during Skype’s recent outage.

    We know how important your Skype conversations are to you and we take any disruption to our service very seriously. We are pleased to confirm that Skype is back to normal allowing you to connect with friends, co-workers, family and loved ones.

    As a valued customer of Skype, we would like to offer you a sincere apology and credit you with an extra 7 days to your current Subscription at your next renewal date.”

    I experienced a number of outages with my phone provider AT&T this year, which resulted in much more downtime than experienced with Skype. Their customer service was appalling – defensive, evasive and unapologetic. And afterwards, there was no acknowledgement of the issue or offer of restitution. Given Skype’s openness to the issue and rapid response, I give them full marks for delivering a better customer experience than AT&T which has had a hundred year headstart.

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