Why Vonage should be blogging

13 thoughts on “Why Vonage should be blogging”

  1. Hello,
    I just read you note on Vonage and blogging. I am currently setting up a customer feedback group for my company and said to my self “wow maybe we should do this.” Do you recommend any off the self or web based software to aid in blogging, specifically forum software?

    Thanks
    Joe Canavan

  2. I’m sorry but I’ll have to respectfully disagree. I think the issue is simply poor communication. Sure, a blog can be part of the solution, but blogs are never “the answer” for a larger issue of poor communication.

    I’m not a customer, but if I were, all I’d ask for is email when they expect an outage, some sort of announcement on their website so I know what’s up, and a forum for people to ask questions and the company to respond.

    AT&T Wireless had a message board where people posted questions and support personnel responded. They didn’t always respond with full satisfaction but they were more responsive than I expected. They also had an online chat support system which I used a few times and found useful.

    Blogging isn’t “the answer” to everyone’s communications problems. It can be a part of the solution but how important it is depends on the industry they’re in, their customer base and other factors. If the customer just doesn’t care about customer service in general, throwing a blog up won’t make things any better.

  3. Do you think all their advertising dollars have something do with lack of mainstream reporting on this outage? There may be a fear that Vonage will pull their ads if a negative story is run.

  4. What is Vonage and How Does it Work?

    Vonage is a simple and inexpensive way to make telephone calls over the internet.

    How Does It Work? It’s called voice over internet protocol (“VOIP”). An analog signal (like the type used for
    traditional phone lines) is converted into a digital signal and then transmitted over the internet.

    Features: Voicemail, 3-way calling, caller ID with name, call forwarding, can transfer existing number easily.

    Costs: Vonage offers two home packages: (1) The Basic 500 ($14.99), which gives you 500 anytime minutes in the U.S.,
    Canada and Puerto Rico; and (2) The Premium Unlimited, ($24.99) which has no per-minute limits.
    For businesses, there are the Small Business Basic ($39.99), and the Small Business Unlimited ($49.99).

    Benefits: great sound quality, ease of installation, inexpensive international rates, and significant savings
    over traditional phone service providers.

    In summary, Vonage is a great way use emerging technology to slash your monthly phone expenses.

  5. On another similar topic – I’ve been a Vonage customer for about a half year and have been satisified with the service. I also happen to be a hater of junk e-mail. I figure that any company that markets its services by randomly sending their junk over the internet is wasting a lot of people’s time and is a company of very low morals… The people that resort to sending junk e-mail belong in jail.
    About a month ago, I started to receive junk e-mail from a company that calls itself Vonage in their return e-mail address, but ID’s itself as “Rewards Overdrive” at the bottom of their e-mail. It is trying to sell me Vonage service which I already have. I tried to unsubscribe but continue to receive these junk e-mails. (and seemingly more) I attempted to get Vonage to contact Rewards Overdrive to have my e-mail address removed, but I quickly found that Vonage is not equipped to handle any service calls that don’t fall into one of the standard catagories that you can select after making several automated selections on their automated support system. The Bottom Line is: 1) Don’t buy Vonage services thru “Rewards Overdrive” – They are a sleezy outfit. 2) Be cautious selecting Vonage services. They’ve obviously dropped into a lower catagory of company that resorts to low marketing tactics and is not equipped to handle questions / problems that don’t fall into common, precise catagories.

  6. I have Vonage. All I get is cut off phone calls. I can’t imagine how they stay in business with that level of service. They have also joined the ranks of companies that export their service calls to India. Do you really want your private information given to someone in India? I don’t!

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