When Amazon announced the addition to its board of directors of General Keith Alexander, the controversial former chief of the National Security Agency, the condemnation came thick and fast. Alexander is the mastermind of a widespread surveillance program. His appointment to the board of Amazon only stoked the fears that Amazon and its Amazon Web Services … Continue reading In Convenience We Trust
As you know, I have been following the emergence of new behaviors during the pandemic very closely, especially online commerce. So for frequent readers, it shouldn’t come as a surprise to anyone that the pandemic has been an accelerant for e-commerce. There were already early indications –USPS saw a 60 to 80 percent increase in … Continue reading Why the shift to online commerce is here to stay
In a few hours, the chief executives of four major technology companies — Amazon, Apple, Facebook, and Google are going to be hauled up in front of our politicians. I am surprised to see Microsoft omitted from this list, though they should be in here with the big four. They will have to defend themselves … Continue reading Why Tech CEOs in DC is a waste of time
Disruptions, downturns, and recessions make the weak weaker and the strong stronger. It was true centuries ago, and it is true today. The 2001 downturn turned telecom and cable giants into the Internet’s gatekeepers. Microsoft emerged victorious with its Internet Explorer. During the 2008 financial crisis, when cash was king, the big banks — JP … Continue reading The inevitable has happened.
New systems don’t necessarily kill old ones. They just stop them in their tracks. It’s an important distinction because it means that those who are accustomed to the old way of doing things have a choice. They can either stay put or find a new way forward. New systems work because they create new behaviors … Continue reading Why the New new works