7 thoughts on “Broken Promises Behind BT CEO Exit”

  1. I think unless they change they will go the way of the post office when wireless tech gets to a point where you do not need a telephone line.

    My problem with BT is offshore call centres, I have a friend that works for thier tech support and says 90% of her work is dealing with complaints from people not happy with the offshore support. However they are not alone in this sky have done this now and I had a run in with their offshore call centres when they killed their outgoing smtp server for all to use with no warning.

    BT are stuck between a rock and a hardplace just like the post office.

  2. The whole thing with Phorm has hurt BTs image. I don’t think I’d ever sign up until the sort it out. But as for “The company has no consumer mobile service and it continues to lose consumer lines.”

    Don’t they own O2?

  3. I think the big problem with BT and any other old phone company is the attitude towards their customers. they still have the old monopoly mind-set and that is hard to change. That is the single biggest problem. On top of that, the sheer size of a “phone company” makes it incapable of execution and doing interesting things fast.

    @ Tommy: They used to own 02. They sold it to Telefonica to bring down their debt and grow their business.

  4. The fundamental problem is that networking on a large scale is hard. If networks ran on powerpoint, we’d be good to go, but they don’t. Folks have been pointing out that operational complexity is a killer, but it doesn’t seem to filter through the glossy screen of revenue uptick, capturing the value chain marketing that gets sold. There will be more fun stuff coming down the pike on this one.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.