Cingular Vs AT&T: The Name Game

45 thoughts on “Cingular Vs AT&T: The Name Game”

  1. I don’t like blue. When I think of AT&T, I think of a huge corporation. Corporations do not get much love.
    I hated AT&T’s customer service. So I have a personal hatred towards the brand name. 🙂

  2. Agreed. At least in metro Seattle, AT&T Wireless has always been viewed as the worst of the carriers. Not just from a signal perspective but customer service as well. I can’t judge them because I’ve never used them, but that’s the feeling I always got from passing conversations about cell phone service over the last several years.

    I’m not sure why they wouldn’t just keep both brands alive and use one in a completely different way than the other. The Cingular brand, for instance, could be marketed with more much risk given that if things ended up going badly, they could fold it. There’s nothing wrong with one company branding two services differently in my opinion. It’s brand diversification. Customers many times don’t even make the connection that they are dealing with the same company.

  3. The whole point of the “new AT&T” moniker is that it ISN’T your father’s telecom. If $2 billion is what it takes to place their new logo in front of 55 million people several times per day, then it can only strengthen the AT&T brand as a whole and increase the likelihood that these former Cingular customers will purchase other services (i.e. broadband, television, etc.) from AT&T. God bless ‘im, Ed Whitacre is no dummy.

  4. I wouldn’t mind them choosing the AT&T (or at&t) name over Cingular if I didn’t hate the new at&t brand execution so much. Every time I see it on a truck or an ad it makes me wonder why they chose that direction and when they are going to realize their mistake. Such potential, wasted.

  5. I think they will be proven wrong on this decision. It would make more sense to keep the cingular brand and probably have a few more too. They should just be selling to different market segments. If there is overlap in the customers, switch them around.

  6. They’ll also lose their current NASCAR sponsership on car #31 if they change. When Nextel, now Sprint, took over as the title sponser of NASCAR, one clause stipulated that there would be no cars sponsered by rival telecom companies.

    The existing Alltel and Cingular sponserships were grandfathered in … they could stay. If Cingular changes to AT&T wireless, they lose the grandfather clause.

  7. Turn Cingular into an MVNO, it is easily repositioned towards the youth segment. There are many handsets that would fit into this scenario such as the Nokia N Series, SE Walkman and Cybershot that the new ATT may not want to carry. This is also how Boost operates.

  8. I think the entire company should be rebranded as Cingular.

    “AT&T” sounds so dated.

    “Cingular” has a good customer service record and has a very modern reputation.

    Cingular Home
    Cingular Internet
    Cingular Wireless

  9. AT&T didn’t have exactly a stellar rep for service or competitive pricing in Texas either when it comes to wireless or network quality. Cingular is/was great, at least around Dallas. Cingular is a cool brand … much more like Apple. AT&T … well that just seems like another remnant up there with MCI and the other large telcos or yore that are great for the enterprise but fail miserably when it comes to my $50 a month DSL phone line.

    Granted, that’s probably just my perception based on history. I’d say their customer service and offerings have actually gotten better post merger. Definitely not crazy about the AT&T logo update as it looks very 1999 or like the CEOs high school kid with a Mac reworked it.

    In the end though, I bet they pull it off quite well even with arguable blase logo design, loss of “Cingular” and all.

  10. My guess is that Karl Barnhart, managing director, CoreBrand, was the guy who came up with the Cingular name. Therefore, his opinion should be taken with a grain of salt.

    Does anyone really believe the Cingular brand is hip? Their customer service issues were just as bad as those of AT&T. And at any rate AT&T is seeking enterprise business, not young hipsters who take less lucrative pre-paid contracts.

    Mike D, however, makes a good point. AT&T could be an enterprise brand, and Cingular the hipster brand – to the extent that there can be such a thing within AT&T.

  11. Think of where IBM was 10 years ago. They are hip/relevant again… I think AT&T capable of being repositioned, albeit at a pretty high pricetag.

  12. Just to add fuel to the fire: AT&T Wireless was widely considered the worst carrier nation-wide, to such an extent that just before AT&T (non-wireless) disappeared, they sued the Wireless spin-off for sullying their brand. I’m pretty sure the case was sidelined in the acquisition madness, but I don’t doubt that many disgruntled consumers will shy away from anything labeled AT&T Wireless for a while longer.

  13. Consider the breakdown:
    American… Given the current political climate is patriotism hip?
    Telephone… What about Internet, video, etc.?
    &… While cute, ampersands are superfluous.
    Telegraph… Hello?

    But most importantly, which logo do you want to see branded on your devices?

    Are they going to bring back the “You’re not dealing with AT&T” commercials, too? Time to bury the brand, it’s had its day.

  14. It’s probably all branding/marketing calculus based on where they see the most growth — probably young people who don’t have bad memories of AT&T, but have a vague notion of them being “some big phone company or whatever”.

  15. Shoulda merged the brands. The old ATT logo with the Cingular arms and an orange color or the ATT logo as the head for the Cingular guy. Then you would really know its not your father’s ATT.

  16. I miss the name, SBC.

    I think Cingular definitely sounds more modern that AT&T.

    I just hope that they become more innovative and have better service. I don’t want them to think they can have crappy service just because they own everything! =)

    Also, there is a long way to go with cell phones. They still do not sound as clear as land lines. I have both, though.

  17. If you want the four play, you need a single brand. If the parent company is going to be called AT&T, then that’s the brand. That said, I think AT&T as a brand is not what it was and renaming the whole company Cingular is not a bad idea. Keeping Cingular alive a Boost-style MVNO is not bad idea either.

    I remember back in 2003 or so when the AT&T Wireless brand was really taking a beating and I was working for the company, I used to mention to the marketing people that we should change the name to Wireless. That way we wouldn’t have to do our own advertising. People would see a commercial or hear good things about X Wireless but they might forget exactly what the X was if it was some weird word like Cingular or Verizon and then they would see a big sign that Wireless and come into our store.

  18. The importance of company names is totally over-stated. There are too many variables that comprise a brand. Clearly its strategy is to consolidate to a single name (pun intended) so keeping both doesn’t make sense. The Cingular name is probably “better” at this point so that’s what I’d go with.

  19. If the end goal is a “unified” brand (wireless, TV, broadband, whatever), wouldn’t the name “Cingular” (“singular”) be the perfect name to describe such a goal?

    Whereas AT&T’s name means, uh, “telephone”.

    I like the name Cingular better – it’s young, modern, and just irreverent enough to spell its name with a C. I can’t believe they’d ditch it.

  20. Om stick to your initial premise, it does make sense!!

    Let’s not forget that SBC originally was Southwestern Bell. It’s brand and image was confined to a regional definition from Judge Green’s MFJ of the Bell System’s breakup.

    Southwestern Bell’s acquisition of Pacific Telesis (never understood the name … ) forced Southwestern Bell to think non-geographical and the brand SBC was born in 1997.

    SBC brand and all of the marketing dollars supporting it is only 9 years old.

    The att brand and all of the marketing dollars supporting dates back to 1876 , a brand over 130 years old.

    SBC move was spot on, and the decision to keep the brand and make it lower case was brilliant.

    In the US, the baby boomers are coming of age and they’ll better respect an att brand than any other brand.

    Globally, att is linked to bell, and bell is linked to bell labs the mother of innovation giving birth to : the transistor, UNIX, C, SNOBOL and I’m sure you could easily add many more.

    I have learned alot about branding in my 6 years at Global Crossing, the branding consultants hired lead our senior leadership team to keep the brand and change it’s image from gold to black, from a fancy font to a simple contemporary font.

    Why? Cause the press awareness of Global Crossing is high and the change in image leveraged a priceless effort into a company that sets goals and delivers.

    So, an att move to re-brand cingular to att Wireless is priceless.

  21. Think about it this way: If you started a new telecom service from scratch today, what would you call it? “Cingular” wouldn’t be my first choice, but I definitely wouldn’t call it something that sounds like a state-run monopoly. “SBC” is even worse. Southwestern (provincial) and Bell (have you heard any phones that sound like bells lately?).

  22. I have been an AT&T/Cingular subscriber for about 8 years and to be honest, I was much happier with my service before Cingular took over. Cingular has gotten somewhat better but something needs to change. The in-store customer service is so bad, I will only do phone/service upgrades and changes over the phone with a CSR. Sometimes the on-hold time is long but it’s much more pleasant than dealing with the in-store sales people that only want to help you if you’re a new customer…There’s nothing wrong with a sales person making commission, but you have to remember to service your existing clients too.

    As for the name/logo, AT&T is fine but why spend so many billions of dollars changing? Name the entire corporation AT&T Cingular or Cingular Service by AT&T…

  23. I was one of the first dozen people to know the Cingular name back when i was on the double-secret-decoder-ring launch project with Ketchum. I got the piece of paper with the funny word on it from my boss in his CAR so that no one would hear the conversation, then had to stuff it in my purse and go straight home, and CALL him when I got home, at which point I stuffed it deep in my underwear drawer like a 13 year old with a pack of Newports. My job was to write messaging around the name. I did that, and never spoke the C-word out loud until I heard the boss say it in an all-hands meeting.

    So, I’m not sure if that makes me pro or con, but it definitely makes me paranoid.

  24. Does this mean i have to buy a new phone again? and do the infamous crossover again.maybe we should all crossover to a more stable company like verizon.

  25. My 2 cents after reading all the comments…mostly all valid, except for the one that baby boomers respect the AT&T brand. Too many negative assns to say that’s true. Granted, the Cingular name is newer, cooler, has better flow, however, not sure anyone actually thinks about what AT&T stands for (i.e., Telegraph) and it’s still a strong brand–around the world. Not sure Cingular would work well as a sub-brand; there’s a trade-off between money you’d save promoting 1 brand vs. 2, and how much traction you’d get making Cingular an MVNO. Having worked for AT&T Wireless, it seems to me that many decisions aren’t made for good marketing reasons, but for managing the stock price. So perhaps the decision to go with AT&T was more about the investment community than anything else — good for short-term gain; perhaps not always the best for the long-term.

  26. Who gives a ____ about ANY telcoms brand? At least at the consumer level, we are talking about a commodity service here. Price, quality of service, and quality of customer service are the only thing that mater. At this point, I deal with the the company that annoys me the least.

  27. Let them change it back to the deathstar’d AT&T. Then bring back Ernestine Tomlin as the spokeswoman:

    (http://www.lilytomlin.com/video/tv/LaughIn1969/ern2veedle122969/ern2veedle.html
    and most importantly:

    http://www.lilytomlin.com/video/Ernestine/SNL1976/SNL1976.html)

    “We don’t care, We don’t have to; We are The Phone Company”

    Then lets watch them remonopolize everything and bring Telecom innovation to a crawl.

    Then lets watch as they get taken apart again in our lifetime. What a waste. Of course by then, the rest of the world would have blown by us as we dwaddle in the corporate-monopolism/religious-fundamentalism, abandoning entreprenaurial innovation, science and engineering.

  28. Funny conversation, from a European (aka Irish) perspective. Nobody knows any of the baby bells from a hole in the ground in Europe (or anywhere else in the world) but just about everybody has heard of AT&T.

    The brand that created UNIX, and created the idea of a low cost, utility carrier that the rest of the worlds PT&T companies strived to emulate is not something to discard lightly. Especially if you are planning to launch your service in Europe, Africa or Asia.

  29. Death to Jack?

    Careful transition required in AT&T’s acquisition of BellSouth

    Born from a JV between SBC & BellSouth, Cingular Wireless quickly became the first mobility brand to be relevant to the next generation of communications customers. It was distinctive, approachable, cool. And with its roll-over minutes concept, it wasn’t AT&T.

    But soon it will be AT&T. Soon the friendly “jack” will be gone. Cingular will be re-branded AT&T Wireless when AT&T completes its acquisition of BellSouth.

    The re-branding of Cingular and the loss of equity in the Cingular brand must be carefully considered. There is significant risk in confusing and then losing customers (Wait: I was an AT&T Wireless customer. Then I was a Cingular customer. Now I’m an AT&T Wireless customer again. But I didn’t switch carriers. Forget it: I’m calling Verizon.) and disregarding millions of dollars of brand equity.

    This is not to say that Cingular should remain a stand-alone brand. Cingular needs to become part of the AT&T brand. But it should be a careful transition. AT&T has an historic opportunity to transition the equity in Cingular to the AT&T brand, in the process making the AT&T brand more relevant and more modern. A massive, over-night switch to AT&T Wireless would be a mistake.

    Karl Barnhart
    Managing Director
    CoreBrand
    kbarnhart@corebrand.com

  30. I think of AT&T I think of professional. For many years they were the only wireless carrier to have. EVERY business professional in the country used their product. I think of the “one rate” plan that changed long distance forever. It was the most reliable of any of the wireless companies. Put it simply they worked and that is what people wanted.

    Verizon Wireless took over when AT&T went up for sell. If you look now, Verizon wireless is the prominent carrier for business professionals because – IT WORKS!

    If you are trying to appeal to the hip and the young you are looking at the wrong place to make money. Why is Blackberry so big? because it is a solution for business.

    I’m all for the “OLD” AT&T (pre 2000) service and network. Make it work and people don’t care about a hip logo!

  31. i am so angry about this change. Completely furious. I am so used to Cingular Wireless; Raising the Bar. at&t — your world: delivered just doesn’t sound right. at&t itself does not sound right. It’s not just a name.. It’s a name, a title, a jack, a slogan altogether. It was the phone company.. It was Cingular Wireless. Everything about CiNGULAR was amazing. Their slogan and especially their jack. It was everywhere. Outside of Cingular stores were huge blow up jacks that you can hug and take pictures with. Everytime you turn on your phone or shut it off, there he is!- saying hello, telling you to be courteous. He’s just so interactive. Cingular’s colors are amazing, unique, and rememberable. Orange and Blue. They spent so much time making Cingular what it is. And now they want to leave it. Yeah, the service won’t change, but the whole look of it will. Can you imagine blow up globes outside of at&t stores? Can you imagine a dancing globe everytime you shut down your phone, telling you to be safe and wishing you a great day. Can you imagine the new commercials? T-Mobile has the lady, Verizon has the man, Cingular has the jack, and now.. at&t has what? a globe on their commercials? Think about it — at&t wireless offering ROLLOVER. at&t wireless with the least dropped calls. it’s just not the same. My bill will never be orange and blue again. Cingular is flawless i just don’t understand. Their slogan picture is absolutely amazing. The jack standing next to Cingular Wireless – right under is the magnificent, raising the bar with 5 reception bars right next to that. They spent so much money and time with Cingular. Making the air-filled jacks, putting up posters everywhere, making the stores all orange.. I just can’t imagine having at&t in a couple of months. Opening up my phone and seeing at&t is just depressing. I know that many of you think it’s just a name, nothing else but as you can see many other people have different views. A while ago Cingular even said they were happy with their name and now apprently it’s leaving. I still can’t believe it. When the change becomes absolutely final and there is no more cingular.com and my bill shows up blue, I won’t view cellphones the same way. Cingular was the company. at&t just doesn’t cut it. my 2 cents and im out.

  32. Hey everyone. This is part of a massive plan by the Telco’s around the world to OWN the Internet! Think I’m kidding. Ever heard of the 3GPP? How about IETF? The former is the third generation Project Partnership. They are sending requirements to the IETF. The latter is the Internet Engineering Task Force composed of engineers, not politicians or businessmen. The agenda for 3GPP is to harness the Internet to make money. Check out this link:
    http://www.nerdylorrin.net/jerry/politics/Warrantless/WarrantlessBKGND.html

  33. When I think of AT&T I think of my grandparents and parents..(nothing new and fresh whatsoever)..Cingular is hip and much more appealing to the younger crowd who is much more interested in the newest technology possible…Yea AT&T does have a history with the name…but my grandparents don’t even have a cell phone, they are not going to be name brand loyal to cell service…If Cingular changes name I’ll be more likely to change wireless service…and probably will!

  34. I’ve got news for all of you…Cingular has always been AT&T.

    The execs that have been running Cingular for the past 7 years were all part of the wireless companies from Bell South and SBC (and later AT&T Wireless). Most of the execs from the wireless companies from SBC and Bell South came from the SBC and Bell South telephone companies. Those telephone companies were all part of the “old AT&T” before the Bell breakup of the mid-80’s.

    All the stuff you loved about the Cingular brand (the “jack”, rollover minutes, raising the bar) was developed and desiged by guys from SBC and Bell South (and their ad agencies) as part of a brillianty calculated effort to grab as much youth market share as possible. Why, you ask? Because their next aquisition target was AT&T Wireless, which at the time boasted a huge base of enterprise wireless customers.

    1 consumer youth brand + #1 enterprise brand = #1 wireless company.

    That merger was eventually designed, executed, and paid for by (drumroll please) SBC and Bell South. In other words, the new AT&T.

    Now, since the “old AT&T” has merged back with SBC and Bell South (and thus Cingular) to form the “new AT&T”, all the executives are now reunited under one brand name.

  35. I confess that I did not thouroughly read through all these posts. The last post hit a lot of unknown fact.

    While the public was being informed that the ‘new’ COM, Cingular had AQUIRED ATT’s network (the oldest and largest nationwide network, the roaming network) it was actually ATT that had controlling interest in Cingular.
    It would appear, now, as though it was all a scheme to return from the ashes of bankruptcy without going anywhere, really.

    Ma Bell is steadfast to reunify her grip on telcom. Viva VoIP!!

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