50 thoughts on “Phone Number For Life? Not Quite”

  1. haven’t gotten a number resassignement email yet from grandcentral but that would definetly suck. I have referred 3-4 friends so far who have businesses to use Grandcentral specifically because Google was backing it

  2. I surmise from Mr. Paquet explanation that at least some of the phone numbers they issue “for life” do not “belong” to the consumers; heck does not even belong to GC; they belong to third party partners. Given that is the case, should they claim that they issue for life numbers? In the wake of Sunrocket shutdown, there were suggestions that GC would have been a safer choice. I hope people revisit those suggestions. The bottom line is any consumer advocate, like this blog, must be very protective of rights we have in PSTN world, even as we migrate to VoIP. VoIP subscribers must get clarification from their providers whether the PSTN number can be ported out. (If a provider allows you to have any number then it is a safe bet that it can not be ported out.) Let us not lose PSTN rights in the VoIP world, lest we give up one master for another.

  3. seems like not a big deal, and a very legitimate reason…people are just looking for reasons to piss on elgoog when there are soooo many better reasons….and how come nobody’s complaining about electric cars anymore? weren’t they gonna run forever?

  4. anyone know what provider it was that screwed them up? CA numbers only? i would be interested in the reason for the provider change.

  5. as om said in the post, it’s a beta. That means, were it software, you shouldn’t be using it in a production environment. i’m not sure about the wisdom of making a beta product be responsible for your business use.

    however, the indsutry is getting itself in a bit of a bind by making things “betas” seemingly ad infinitum. was not long ago that one had to apply and even sign an NDA in order to beta test software – now most web 2.0 betas are public, and joe/jane enduser is not as aware as needed that betas are NOT final released products. it’s the risk you take by being an early adopter.

    very classy of goog/grandcentral to pay to reprint those business cards. much smarter than telling them to go #sand.

  6. Not to belabor the point, but can anybody recommend a useful place to ‘park’ a phone number? I would like to find a place I can put my number, and then have it autoforward to my flavor-of-the-day cell phone carrier. GC would do this, but they doesn’t accept existing numbers yet.

  7. If you want to “park” your number and have it point to the device of your choosing, I recommend “Phone Number Bank.”


    They are currently running a 60-day free trial, so this is a great alternative allowing you to save your phone number for as long as you want.

  8. Some one remind why in the 21st century we still need phone numbers?

    Its a valid question after all we don’t use ip numbers to go to a web site now do we! we have DNS

  9. I have a GC number and love the services. My number has not been affected. Now…if they would only allow me to set up a general incoming call auto attendant. It would completely blow away the virtual PBX market.

  10. @vivc – well, what a wonderfully shortsighted way of looking at things.

    Phone numbers ARE DNS. They are easy to remember virtual assignments to ‘physical’ addresses (in so much as an ip can be tied to a physical computer).

    The underlying coding system of a phone exchange is the similarity of an ip.

    phone number == dns.

    so, vanity phone numbers, like 555-n00b (I’ll see if it is available for you!) might perhaps be like sip usernames.

    Or proprietary voip network usernames. Like your skype name.

    Since you finished with abang, so shall I!

  11. The comments from Vincent Paquet and the letter they are sending to their customers don’t really match up. The letter says some numbers “are not performing to our quality standards and are being replaced with higher quality services” and Vincent says “one of our pre-acquisition underlying carriers stops providing services to certain areas”. That’s two different things really.

  12. Didn’t the TOS of Grand Central state specifically that these numbers were not to be used for Business Purposes?

  13. Excellent question vivc! I have been asking this very same question for quite sometime now. Why do we need numbers in today’s world? This is just one of many ways in which telephony has not shaken off its old-world rigidity. Sucks!

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  15. C’mon its a FREE phone number. I’ve had my GC number for almost a year without any problems. The few times that I had a couple of hiccups I got a prompt friendly reply from someone at the company. When’s the last time a phone company did that for you? I think some people need to lighten up. GC is a great service. Period.

  16. looks like the was XO that held that Troy’s number referance above, looks like most of the grand central numbers are under Level 3 Communications

  17. I did not get a notice of my number changing, but for some reason, many features on GrandCentral have not been working this week (submitting notes, reducing the details screen, downloading, etc). I’ve tried contacting support, but I have not gotten ANY response. I’m a bit disappointed, because previously, I’ve gotten GREAT customer service. I wonder if things are falling apart with the service?

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  19. Agreed. If you’re willing to risk your business on a beta application, you should be willing to take the downside of that risk. GC / Google did an nice job picking up the tab. But there are tons of other unified communications services out there that are business read. Check out http://www.innoport.com or J2 communications. These guys have been in the space a lot longer than GC and have services far beyond what GC offers. And imagine it…thousands and thousands of business customers.

  20. I just lost my number recently (within the last week, todays date 10/19/07). So it’s still happening and getting worse. I thought MS was evil; watch out for Google. LOOK – There – watch out, I warned you!

  21. I will definitely check out this service, as it seems like a really good idea (one phone number, one voicemail). And is it just me, or is Google developing a habit of preempting or just simply outperforming other pay services with their free apps? Not complaining, just wondering…

    …oh and I’m giving it 5 years before Google unveils their private army and begins their final bid for total world domination.

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