Talent, Wow!-factor, Speed & Short-Cuts

One thought on “Talent, Wow!-factor, Speed & Short-Cuts”

  1. Very good article Vivek!
    I agree about the wow-factor-customers vs. the moderately satisfied customers. Moderately satisfied customers also tend to drag the morale of your team, as opposed to high-flying team spirits when interacting with more wow-satisfied customers :)}

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