8 thoughts on “Vonaged”

  1. And don’t forget the biggest “worse yet”: The service still sucks to high hell and customer service is somehow even less competent than they were even 6 months ago. We’re back to using Qwest for 90% of our calls.

  2. I have always said the ”’CABLES are king””’…stick Vonage in the sinking ship called “”WE HAVE NO CUSTOMERS TITANTIC ” and add Packet8 and Primus and Sunrocket along for the Ride!!!
    Cable WINS, everyone else loses…end of story

  3. It is interesting that Vonage has decided to spend money on marketing instead on improving customer service.

    It would be interesting to know what is causing the churn – poor customer service or cheaper/better alternatives for customers.

  4. I am not entirely sure if the commentators above are using the same service as I am but I have found Vonage fantastic! Call quality is great and you do not need a PC just your regular telephone…

    It’s great all I can say… I had been using a very popular software based VOIP service for the past 3 years and Vonage is just simply much better and less hassle to me in terms of using it as a telephone service.

    The service is great I use it all day for unlimited US calls and also for all my calls to Europe, namely, UK, France and Spain all unlimited to fixed lines there everyday and no problems at all…

    As for Vonage’s numbers, they really need to get someone else to take over their marketing; over $400million! An unbelievable amount for customer aqcuisition costs… Why…?

  5. I use Vonage exclusively for home phone service and it has been outstanding, both in quality and price. Comcast has been bombarding me with mailings for their local phone service- for $15 dollars more a month. No thank you.

    Vonage’s biggest problem is poor ROI on its marketing. Instead of paying for pop-ups and intrusive advertising, they should target and interact with techies, who in turn can provide great word of mouth advertising.

  6. Yeah, I have had Vonage for years now (Cisco ATA186 adapter) and for $15-16/mo for 500 minutes it’s a flipping bargain. I only use like 150-200mins and my area’s a cell dead spot, and when I moved to a different state all I had to do is plug the ATA into my new broadband, hit the website and update my 911 junk, and viola I started getting my fone calls (which I had forwarded to cell during the move).

    All the incumbent network providers seem to do is charge at least $30/mo (usually $40) for unlimited which I don’t need, none have a cheapo plan that meets my needs, and if I move to an area that doesn’t have Comcast, TW, etc. or I want to change my provider I have to go thru the tedious rigamarole of having my number migrated.

    As a stock, Vonage might be suck, but for service, it’s better than any ILEC IMO.

  7. I had vonage with my 1.5Mbit dsl connection almost 1.5 years ago. The voice quality was terrible. I could not use it ..
    Gizmo and Skype have much better voice quality..

    Btw, Vonage sends unauthorized (spam) emails all the time..


  8. Vonage is a joke. I had an existing Vonage line for over a year, then they started charging me for an additional fax line I did not order. I don’t even have a fax machine!

    Vonage would not acknowledge the mistake, and continued to charge me for the fax line. I had to cancel the account, and they still won’t give me a refund.

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