11 thoughts on “Are VoIP Service Providers Making a Comeback?”

  1. I was one of the first 20k customers at Vonage, suffered w/them through a LOT. Quality is really, really starting to suffer. I’m about to move.

    NOT confident about them long term.

  2. Om hits the nail on the head. “That is, if you don’t take into account the marketing costs”.

    That is exactly what I wrote in my post that Om mentions above “All this is great if you have the customers or a cheap way of acquiring them. But if you are Vonage and you spend $1m a day (!!!) on advertising and have a 2.6% monthly churn – you are in a problem.”

    So who will be the winners? At the end of the day – either you are a cable company or you must have some great features!

  3. The thing i dont like about vonage when i tried it was everyone has a different experience. Due to what kind of internet connection you have and how fast and reliable, it changes your phone quality. I find bussiness VOIP to be more stable and has better sound waulity than home user VOIP.Thats just my opinion. So if vonage is going to offer 50 dollars off for me to come back, I hope they improved thier product to work with a variety of internet services.
    Elly Drey

  4. Stay away from Vonage.
    I had really bad connection calls used to break, calls to India were really bad.
    When called them to cancel the services they charged me for the TA which i offered to ship them back they said i should keep it and they charged me. They charged me termination fee etc..
    After $140/- i am out of them and got AT&T callvantage. I have no problem with their ATT VOIP.

  5. I missed to state BIG pain with Vonage. When i called for initially to signup it took less than a 30 secs to get a Rep. After 3 months staying with them It took more than 30 REAL mins to get a Rep. And she says it is my Cox cable service that is not good.
    Vonage : I am using same Cox and AT&T Callvantage is working just fine.
    I have no idea how Vonage is thinking to servive with these offers.

  6. This is for all ppl have a tringotel connection bcoz they have aligned with Sunrocket and the voice quality is awesome and the shipping charges are absoluely free.That’s cool.

    U Guys rock!

  7. I had a bad experience with vonage and customer support guys. I had some pblms in the poor quality of calls mine calls just go to the voicemail and when i talk with the support guys they just hold me for 5-10 minutes. vonage customer support sucks! Anybody never use any voip service from vonage.

  8. Following a law suit from Verizon last year, Vonage was found guilty of infringement with regards to Verizon patents, and is now liable to pay $58 million. The case was about the way in which Vonage connects its VoIP network to the PSTN, and also about its call forwarding and voicemail techniques.
    What’s worse for Vonage is that Verizon has also requested the jury that Vonage be denied the right to allow its users to connect to the PSTN. If this request is accepted, Vonage users will be able to make calls only to other Vonage users! That would drag Vonage from the best to one of the worst VoIP providers! The verdict will fall on March 23rd. Let’s hope something that drastic

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