Fighting for the Phone

6 thoughts on “Fighting for the Phone”

  1. Why don’t they just connect a headset to the computer? Or some similar gizmo with a keypad and speakerphone? That should cut down costs considerably. And then a VoIP softphone can be used which will be triggerred by the key presses on this gizmo.
    I’m close to zilch on technology, so maybe this sounds ridiculous, but these are just my thoughts.

  2. I wanted to touch base on a couple partially correct statements in your piece. The “slow” growth of IP telephony is still happening faster than the migration from analog to digital, faster than dial-up to broadband computing, faster than typewriter to word processor, etc. IP telephony does more for less money than TDM, bot not for everyone and not at the same time. With that said, it IS coming; we will never go back to TDM. You talk about the lower cost of the primary PBX box, but counter it with the cost of the phoneset; not an equal comparison. The price of both the handsets and PBX are going down, AND they are easier to upgrade, AND they are easier to program, AND are easier to troubleshoot, AND easier to support….AND they do more, especially regarding unified communications, and contact center capabilities. Regarding “getting rid of IT staff”, that misstates the impact. IT and telecom staffs need to expand their skills to manage and optimize converged networks, and the best ones will keep their jobs. Not a reason to put off the move to IP telephony. Regarding large companies taking their sweet time to adopt IP telephony, they are doing that to justify the sunk costs of the TDM systems, and many will ride them until they are fully depreciated or fall apart. Even large companies (especially multi-site/multi-nationals)will see the value of IP telephony and will begin to convert their systems, either to add capabilities/capacity, reduce costs, or gain a compettitive advantage. With all that said, I agree with the timeline for the most part, but there is clear momentum (beyond the hype) and as time goes on, there will be more and more VoIP accelerators and less and less decelerators.

  3. Billy… thanks for the post and great points you bring up. it is clear for me that the key reason is the timeline. actually the hype around this subject has become so high that i had to write the piece. while trying to address a complex issue in 400 words is quite a challenge, i feel i have been able to convey the “hang on, wait a minute” reasoning in the piece. that said, your comments are very very welcome.

  4. Have you seen the Cisco/Polycom co-branded VoIP conference phone ? It’s much more than that $$. Of course it only supports Cisco Call Director (and NOT SIP) so it is really useful …

  5. Yes, u have any info or links for info regarding Consumer and VOIP? like maybe comparison stuff and if its really worth going taht route. I’ve been finding many Compnaies using Voip are not listing any hidden charges and the fact that some type of broadband connection is required perferably through the company using voip. been finding that consumers using their regular phone service still out-performs voip service and still costs alot less than Voip service . so it looks to me that Voip is not good for most consumers at this stage in time.

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