25 thoughts on “Vonage: How Low Can You Go?”

  1. Om,

    I often detect a tone of critical glee when you write about failures in the VoIP world. It is actually a little sad when VoIP companies fail while trying to give us what will be the undoubted future – very very cheap or almost free phone calls. Just like sending emails today is very cheap or almost free. It is even more sad when VoIP companies are in trouble due to the strangle-hold of the incumbent telcos on the industry.

    When VoIP companies try to give us free or very cheap calls, they are not being naive businessmen who don’t know how to take care of their financial health. They are rather being pioneers, harbingers of what will undoubted be the future state of voice calls – free or very very cheap. As such, they deserve our sympathy and encouragement.


  2. The jury was probably right. It’s just the patents that are fishy.

    I’d buy the stock now, if I were that kind of guy. There’s an off chance that the Supremes will take a look at the validity of Sprint’s patents. The Court has been sassy with bad patents recently, and if I remember one of them, Sprint basically claims to have patented interconnection with a phone network.

  3. Critical glee… maybe not. Sometimes it is maddening to see these companies not prepare for the worst, especially Vonage which was all hype all the time. I am cheering for a lot of the tiny start-ups, and often write about the ones who have their game-on.

    Vonage refused to address the patent issues for the longest time, while SunRocket didn’t want to discuss economics.

    As a VoIP fan, I just get frustrated by people making the same mistakes and not moving the ball forward. We keep seeing the same movie played again and again. There is so much potential – just unmet.

    Check out this post. link

    Glee… not the right word. Little frustrated.

  4. Libran, being a pioneer doesn’t excuse poor business planning. Entering the market at the wrong time with no sustainable differentiation is naive. As a class, all overlay VoIP service providers have failed. You can blame the carriers, the MSO’s, the mobile operators, the FCC, Congress, or the Courts, but all of these risk variables already existed when the companies were founded and should have been accounted for.

    It’s very hard to be sympathetic toward companies that inflict their own injuries, even though they may benefit society by pushing down prices.

  5. I am saddened by the verdict because the big picture reflects a consumer base crying out for change to their traditional carriers.
    I am one of the millions of customers using Vonage and I have been thouroughly satisfied by not only the service, but my low monthly bill, and for Joe Blow out there that is what it ulimately boils down to. Telco companies need to stop shoving services down our throats we don’t need and the recent trend of bundled services is a prime example of what I am talking about.
    Consumers should have the right to choose what services they want, who they want it from and how much they should pay!
    Consumers ultimately lose here, as the big boys of the telco world flex there muscle to maintain their stranglehold on any and all competition.

  6. “Entering the market at the wrong time with no sustainable differentiation is naive.”

    Huh? When is the right time!?

    This has little to do with Vonage’s business model lacking sustainability. In fact, one could argue that Vonage indeed DID develop and successfully market a competitive and sustainable service offering… and that’s why all these suits came out.

    The incumbents (both mobile and wireline) are experts at playing this game. They use our tragically broken patent and legislative system to block competition. After all, if they had to fight on the merits of service offerings… they’d be toast.

    Next up, FCC 700 auctions. Just watch the big guys mangle this opportunity for competitive entrants, that or they’ll just buy the spectrum as insurance and park it.

  7. I was an early adopter of Vonage @ $29.95/mo, and saw it drop to $24.95/mo. When have you seen that happen? I’m extremely satisfied, love the features and think that compared to Comcast VOIP, it’s a bargain. I was able to say adios to Qwest, and that was a red-letter day. VOIP will probably end up in the control of the big boys, but until then, I intend to hang in there with Vonage. They’ve treated me well, saved me a ton of money and provided good service. Things that Qwest & Comcast were and still are unable to do. Once Vonage is gobbled up, or dies, I’ll just use my cell phone.

  8. I lived through the wild west days of trying to get lower cost telecom services with competitive local exchange companies and was burned badly. Now I feel like this is a déjà vu – as I have Vonage service . I am tired of going with service providers who are either not well funded or in this case not well endowed with technology that is actually their own. The alternatives seem to be limited as many other providers are small or going under (just look at Sunrocket). I hear there are some good providers that are stable because they are well funded and have been around a long time, e.g. Net2Phone. I may be gun shy, but hopeful that this won’t cause a total category meltdown. What a mess!

  9. Well, today it went lower. They lost the Verizon appeal and the injunction is to be back in place within a month. Vonage says that they have a workaround, but previously in court they said they didn’t (of course after telling the media a week prior that they did.)

    These patent lawsuits are not what will kill Vonage. Their business plan did that. The bad part about this is that the investors who bought the stock during the IPO will have nothing left to split up when their lawsuits finally take place.

  10. I said it in my blog and I said it again here. Vonage demise hurts everyone else in the VoIP industry.

    To a average investor, they are not likely to know the difference between Vonage and OOMA. They are all VoIP and “damnit, I lost a lot of money on VoIP (Vonage)”.

  11. We’ve used Att’s CallVantage [great service],[leaving them because of GWB] going then to Sun Rocket which for us had good service too although not quite as good as ATT’s. We’re with Skype now; service, and sound are great, and we have no regrets. We use an Actiontec Internet Phone Wizard connection to make calls with our cordless phones. My wife would have never accepted any other way of dialing to make her calls. She wasn’t happy at first to have to do 001 the area code and then the number, but she got used to it and the savings quickly.
    What’s nots to like? We both have cells phones.

  12. So here is a good question. Is it best to jump ship with Vonage now or wait to they go under so we can take advantage of the special deals that will come up for former Vonage customers like the one Net2Phone has now for SunRocket customers?

  13. My family and I have loved our Vonage service. It’s been the best phone service we’ve had for the past three years. It’d be sad to see it go. I have Skype In/Out as well, and Vonage blows it away for call quality to standard phone lines. (At least with my ISP, Time/Warner Cable in Dayton, Ohio.)

    Anyway, the thing here is that if the traditional land line and cell phone companies are successful in bringing down VoIP’s premier brand, then they will be emboldened to take down the rest. I feel that Skype in the U.S. should get ready for trouble. They are next. (Will eBay be willing to fight for Skype after their ill-fitting marriage?)

    I know that technically Skype is a different system, but these broad patent interpretations will put all VoIP phone and voice chat services in danger if Vonage falls. I dare say that the phone companies will take on Apple, Microsoft, Yahoo!, AOL and Google next if they have a successful attack on Skype.

    Basically if you transmit a voice over the internet, you could get dragged to court if the phone companies wish to. That’s how broad these patent interpretations could get.

  14. I don’t agree with Mr. Seng above. Competitors equipped with a stable network and available technology and that can offer similar or same pricing have an opportunity to become “the other” VoIP until Vonage’s legal woes show their full results.

    If I recall correctly, I read recently someone else is suing Vonage for another patent infringement thing. This looks very good for competition.

  15. Don’t think this is Vonage. It looks totally different. Kind of cool though if all these services are actually integrated. Have you found out already who this is?

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